Tiny Trek Rentals Refund Policy
Welcome to Tiny Trek Rentals! We are committed to providing high-quality baby equipment rentals and purchases. Below, you’ll find the details of our refund policy, designed to be transparent and in line with applicable regulations.
Rental Items
No Refunds for Early Returns:
We understand that plans can change, but please note that we do not offer refunds for the early return of rented items. Once the rental period has commenced, the full rental fee applies, regardless of when the item is returned.
Purchased Items
General Refund Policy:
Our refund policy for purchased items complies with Australian Consumer Law (Victoria). If you find that an item you purchased is faulty, not as described, or does not meet its intended purpose, you are entitled to a repair, replacement, or refund. Please contact our customer service team within 30 days of receiving your item to initiate the process.
Non-Returnable Items:
For hygiene reasons, some personal items such as nipple covers, breast pumps, and other similar products cannot be returned unless they are faulty. We are unable to accept returns or offer refunds for these items once the packaging has been opened.
How to Request a Refund
If you wish to request a refund for a purchased item, please follow these steps:
- Contact Us: Email our customer service team at contact@tinytrekrentals.com.au with your order number, a description of the issue, and any relevant photos or documentation.
- Assessment: We will assess your request and may ask for further information if necessary.
- Return Shipping: If a return is approved, we will provide you with return instructions. Please note that you may be responsible for return shipping costs unless the item is faulty.
- Refund Processing: Once we receive the returned item and confirm it is in its original condition, we will process your refund. Refunds will be issued to the original payment method and may take up to 10 business days to appear in your account.
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact our friendly customer service team at contact@tinytrekrentals.com.au. We’re here to help!
Thank you for choosing Tiny Trek Rentals for your baby equipment needs.
